Introduction:

• Welcome to ICAPS Group of Companies. We are a dynamic firm dedicated to delivering integrated solutions for businesses. Our experienced consultants provide strategic guidance and expertise to help you achieve your goals. Our professional cleaning services ensure pristine environments, maintaining hygiene and cleanliness. Additionally, our manpower agency connects you with skilled and qualified personnel, meeting your staffing requirements efficiently. We are committed to delivering exceptional services, tailored to your unique needs, and helping your business thrive in a competitive landscape.

Acceptance of Terms:

• By accessing and using our services, users agree to and must abide by the terms and conditions of our company. These terms govern the use of our services, outline user obligations, intellectual property rights, and privacy policies. It is essential for users to review and comply with these terms to ensure a fair and secure experience.

User Obligations:

• To ensure a harmonious and productive environment, all users are obligated to comply with the rules and regulations set by our company. By accessing and using our services, users explicitly agree to abide by these rules, which cover conduct guidelines, prohibited activities, and any other regulations deemed necessary by the company. Failure to adhere to these rules may result in consequences, including termination of access to our services. Users are expected to familiarize themselves with and strictly follow these guidelines to maintain a fair and respectful community.

Intellectual Property:

• All intellectual property rights, including copyrights, trademarks, and patents, belong to the company. No unauthorized use, reproduction, modification, or distribution of the company's intellectual property is allowed without prior written consent.

• Before the deliverance of any project, it is expressly stated that all intellectual property rights, including but not limited to copyrights, trademarks, and patents, belong to the company. This includes any ideas, concepts, designs, or materials generated or developed during the course of the project. The client acknowledges and agrees that the company holds full ownership and control over these intellectual property rights, and the client shall not use, reproduce, modify, or distribute any of the company's intellectual property without prior written consent. The client retains no rights or ownership over the company's intellectual property, unless otherwise explicitly stated in a separate agreement signed by both parties.

Privacy Policy:

• We value the privacy of our users. Our privacy policy outlines how we collect, use, and protect personal information. We may collect certain data for the purpose of providing our services and improving user experience. This data will be handled in accordance with applicable laws and regulations. We do not sell or share personal information with third parties without consent, except when required by law. Users have the right to access, update, and delete their personal information. By using our services, users agree to our privacy policy.

Service Limitations and Disclaimers:

• Our company provides services with certain limitations and disclaimers. We do not guarantee uninterrupted service, and we are not liable for any damages or losses incurred. Users are responsible for their use of the services and agree to the limitations and disclaimers set forth by the company.

Payment Terms:

• Payment terms: Payment is due within 15 days of the invoice date. All payments made are non-refundable. However, in the event that a service cannot be provided as agreed, the company will make reasonable efforts to offer a suitable substitute service of equal value. Clients are encouraged to communicate any concerns or issues regarding the services provided, and the company will work towards resolving them to ensure customer satisfaction.

• Late payments may incur interest charges at a rate of X% per month. All payments should be made in the currency specified on the invoice. The company reserves the right to suspend services for non-payment or delinquent accounts. For any payment-related inquiries or alternative payment arrangements, please contact our billing department.

Termination:

• Upon termination, any outstanding payment obligations remain due. The company reserves the right to terminate services immediately for non-payment, violation of terms, or disruptive behavior. In such cases, no refunds will be issued. The client is responsible for backing up and retrieving any data or materials before the termination date.

• No refunds will be issued upon termination, and the client is required to adhere to the code of conduct and ethics set by the company. In the event of client misconduct or violation of the code of conduct, the company reserves the right to terminate services. The decision to terminate services based on client behavior or breach of the code of conduct is final and binding. The client accepts full responsibility for any consequences resulting from the termination and holds no entitlement to refunds or compensation. The company's decision regarding termination is final and cannot be disputed.

• The company retains the right to terminate the contract at any time if it determines that the contract is non-beneficial or poses a threat to its interests or reputation. Such termination may occur without prior notice, and the client will not be entitled to any compensation or refunds upon termination.

Amendments:

• The company reserves the right to amend its policies, including pricing and agreements, at any time. Any changes will be effective upon notification to the users. Prices and terms agreed upon at the time of service initiation will remain in effect until the completion of the agreed-upon period. Subsequent changes will apply to new services or renewals. Users are encouraged to review the updated policies and reach out to the company for any clarifications or concerns.

Governing Law and Jurisdiction:

• The governing law and jurisdiction for any disputes or legal matters arising from the services provided by the company shall be determined in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any disputes or claims related to the services.

Contact Information:

• For any inquiries or assistance, please contact our customer support team at +603 7480 4933 or alternatively email us at support@icaps.agency.